Tenant FAQs

We cannot hold a property before you apply. We require a full application and approval before we can sign a lease and take a security deposit in order to hold a property.

At the time of lease signing, it is expected to pay the security deposit, any pet fees, admin fees, and first month’s rent. If a lease begins after the 15th of the month, then you will be required to pay a prorated portion of the month as well as the first full month's rent. Last month's rent is not required.

The minimum age to apply for a property is 18 years of age. All leaseholders will be required to complete a full application.

The security deposit will be returned based on the condition of the unit upon move-out. A thorough walk-through will be done prior to the tenant moving in and after the tenant moving out. Any damages considered outside of normal wear and tear can be deducted from a tenant's security deposit as specified in the NC Tenant Security Deposit Act.

We do not accept co-signers of our leases. However, some instances may require a Parental Guarantor for students.

Find the property you are interested in on our website and click “Apply”. It’s easy!

Rent is available to be paid through the online tenant portal, or through check in the mail or hand delivery to the office.

Please contact our office before getting a pet. We will first need to complete a pet screening. We will also want to confirm that your property is a pet-friendly property. If unauthorized pets are found at a residence, fines and penalties will apply per the lease specifics.

We do have move-out options. Please contact the office to find out which option fits your specific scenario.

Please use the Tenant Portal or email Admin@FlagshipNC.com to put in writing the desire to move out at least 30 days in advance.

Routine maintenance is to be paid for by the owner of the property. Tenants can put in maintenance requests when/if problems arise. Any neglect to the property is required to be paid for by the tenant. Damages caused by tenants will be billed to the tenant.

The security deposit for most, if not all, of our properties, is equal to one month's rent but is not considered one month's rent. As a tenant, you have the ability to receive your security deposit back at the end of your lease agreement.

They can be submitted through the tenant portal of our website under the “tenant” tab or by calling (252) 364-4944 ext 1.

Leases are typically signed for 12-month periods. Tenants are able to opt for a Flexible Lease Term if they agree to the terms.

Smoking is not allowed in any part of the home, including but not limited to the home, garage, closed-in porch, or exterior buildings.

We require a 30-day (or longer) written notice prior to the end of your lease agreement. Give us a call, visit us, or send us an email if you’re planning to vacate!

Subleasing is not allowed. If you are in need of getting out of your lease, please contact our office and we can help you take the proper steps to help you through this process.

Unfortunately, we do not waive late fees. This is a Fair Housing Guideline and we follow all Fair Housing Guidelines per the lease agreement.

Yes, tenants are allowed to choose their television services. However, if it is satellite TV and a dish must be mounted, please contact our office or citizenhomesolutions.com to find out specific information regarding how and where the dish can be mounted.

A landlord or agent for a landlord can enter a property in certain situations. We will always try to give proper notification, if possible, twenty-four hours. An exception may be if a resident grants permission prior to the time period or if there is a situation where we would need to enter immediately.

Rent is due on the first of the month and considered late after the fifth of the month. This is regardless of when the lease begins. You can pay your rent online, send us a check through the mail, or stop in our office!

Flagship Realty Group uses a standard North Carolina lease. They are usually signed for 12 months. If you want to sign a longer lease, we will happily consult with the property owner. This lease is very clean-cut and clear for all parties. If you have any questions, please give us a call.

Typically, we only rent properties 30 days out from the move-in date.

Flagship Realty Group proudly services the following markets within Eastern North Carolina: Greenville, Goldsboro, Wilson, New Bern, Havelock, Morehead City, Ayden, Farmville, Winterville, Grimesland, Pikeville, Rosewood, New Hope, Stoney Creek, Walnut Creek, Princeton, Kenly, Seven Springs, Snow Hill, La Grange, Mt. Olive, Pikeville, Dudley, and more!

This answer will always vary. The NC General Statutes will determine this and what conditions the property is in. As a tenant, you have the ability to receive your security deposit back at the end of your lease agreement.

Flagship has a trust account at First Bank here in Greenville, NC. Some exceptions apply if a property owner would like to hold the security deposit themselves.

Normal wear and tear is the deterioration that occurs based upon the use for which the rental unit is intended and without negligence, carelessness, accident, misuse, or abuse of the premises or contents by the tenants, their family, or their guests. Flagship Realty Group will consider the following items (most common) as normal wear and tear:

• Nail holes used to hang pictures
• Minor spot painting between tenants
• Traffic wear in carpet
• Carpet replacement after 5-7 years
• Scuffed hardwood floors where furniture and normal wear patterns exist
• Basic cleaning between tenants
• Basic carpet cleaning
• Worn toilet seats
• Re-keying or replacement of worn locks
• Blind replacement due to sun damage or paint flaking
• Caulking or any other preventative maintenance

Other items may exist but these are the most common that we see in a normal turnover of a rental property in our market.

What happens if a fire happens at my property?

• Get insurance notified and involved.
• Photograph everything you can.
• Mitigate water issues ASAP, especially if it affected other units.
• Get on the phone to restoration companies to get a couple quotes.
• If you have other units to move the tenants to, do it. Be careful what they take with so you don't have a second unit stinking of smoke.
• If it was tenant caused, get their renters insurance involved.
• Do NOT offer to put the tenants up in a hotel. Owners insurance will not cover that. That's what renters insurance is for.
• Be prepared to be questioned by fire investigators if it wasn't tenant caused.
• Once insurance signs off on a restoration company, they will handle the clean-up and repairs to get the unit habitable.
• If the owner isn't aware, most insurance policies on rentals generally have a lost rent payment so they will receive rent during the downtime. Verify with insurance on it.

Flagship Realty Group is always available via email. We also have an after-hours call center for maintenance requests. Additionally, you can call or chat with our office during normal business hours. Our owner and tenant portals can also be used to communicate. Tenants are available to pay rent, place maintenance requests, etc., online at any time.

Schedule a tour and apply online!